FREE GROUND SHIPPING*

*on all U.S. continental orders. No minimum purchase necessary

Shipping and Return Information

 

> Shipping

Your order will ship within 24 - 48 hours from the order date. Once your order ships, we will notify you via email.

Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days after it leaves the warehouse.

We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Free shipping offer is only available within continental US. We have the ability to ship to addresses within the 50 United States (including DC) via FedEx or United States Postal Service (USPS). We are not responsible for lost or damaged packages (you should contact FedEx or USPS if your package has been lost or stolen). All shipments addressed to P.O. boxes will be shipped via USPS. MDF Instruments reserves the right to cancel any order and will notify you immediately if we decide to do so (using the contact info you provided).

 

> Returns:

We like to keep things simple.

We give you 90 days to try out our products. If you don’t love your MDF Instruments product, simply initiate a return by contacting customer service at: customer.service@MDFinstruments.com or (818)357-5647

We do not accept returns on stethoscopes that have been engraved. All returns are subject to a 15% restocking fee.

All returns must have an RMA number (Return Material Authorization). If an RMA number is not obtained prior to the return, a $5 handling fee will be applied. To request an RMA, please email customer.service@MDFinstruments.com and include the following information:

> Original purchase order/reference number

> Customer name

> Reason for the RMA request

Please write the RMA clearly on the outside of the shipping box before returning the item back to MDF. Please include all original packaging and accessories when returning an item. Returns must be shipped within five business days after the RMA is issued. All returns must be received within 10 business days of the RMA being issued. We are unable to refund any import duties/tariffs, original, or return shipping costs for returns.

 

> Refunds:

Upon receipt of the return, we will issue a full refund for the purchase price of the item(s), not including the original shipping charges. Please give us a few days to process your return.

 

> Engraving:

Stethoscopes that have been engraved are not covered under the 90-Day return policy. If you have received a stethoscope with an engraving error, please call (818)357-5647.

 

> Exchanges:

If your item arrives damaged or contains a manufacturer’s defect, it is covered under our Warranty. Please give us a call at (818)357-5647 should you, for any reason, want to exchange a product outside of our Return Policy and Warranty policy.

 

> Payment:

MDF Instruments accepts Paypal, Visa, MasterCard and American Express. We do not add any credit card surcharges.